<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.de/css/xml-course.xsl"?><course productid="29778" language="en" source="https://portal.flane.de/ibb/en/xml-course/servicenow-smf" lastchanged="2024-04-08T20:28:43+02:00" parent="https://portal.flane.de/ibb/en/xml-courses"><title>Service Mapping Fundamentals</title><productcode>SMF</productcode><vendorcode>SQ</vendorcode><vendorname>ServiceNow</vendorname><fullproductcode>SQ-SMF</fullproductcode><version>1.0</version><objective>&lt;ul&gt;
&lt;li&gt;Discover and model application services with various complexity&lt;/li&gt;&lt;li&gt;Manage the application service modeling from initial Discovery to Operational&lt;/li&gt;&lt;li&gt;Determine the business impact of infrastructure problems&lt;/li&gt;&lt;li&gt;Simplify the root cause analysis of service issues&lt;/li&gt;&lt;li&gt;Minimize the service impact of infrastructure changes&lt;/li&gt;&lt;/ul&gt;</objective><objective_plain>- Discover and model application services with various complexity
- Manage the application service modeling from initial Discovery to Operational
- Determine the business impact of infrastructure problems
- Simplify the root cause analysis of service issues
- Minimize the service impact of infrastructure changes</objective_plain><duration unit="d" days="3">3 days</duration><pricelist><price country="DE" currency="EUR">2538.00</price><price country="CH" currency="EUR">2538.00</price><price country="AT" currency="EUR">2538.00</price></pricelist><miles/></course>