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<!DOCTYPE FL_Course SYSTEM "https://www.flane.de/dtd/fl_course095.dtd"><?xml-stylesheet type="text/xsl" href="https://portal.flane.de/css/xml-course.xsl"?><course productid="249" language="en" source="https://portal.flane.de/ibb/en/xml-course/training-ttcp" lastchanged="2025-07-29T12:17:34+02:00" parent="https://portal.flane.de/ibb/en/xml-courses"><title>Troubleshooting TCP/IP Fundamentals</title><productcode>TTCP</productcode><vendorcode>FL</vendorcode><vendorname>Fast Lane</vendorname><fullproductcode>FL-TTCP</fullproductcode><version>5.4</version><objective>&lt;p&gt;In this course participants learn to identify, correct, and avoid problems in a TCP/IP network.  Hands-on labs offer participants the opportunity to observe network behavior with a protocol analyzer.&lt;/p&gt;</objective><essentials>&lt;p&gt;&lt;span class=&quot;cms-link-marked&quot;&gt;&lt;a class=&quot;fl-href-prod&quot; href=&quot;/ibb/en/course/training-nwf&quot;&gt;&lt;svg role=&quot;img&quot; aria-hidden=&quot;true&quot; focusable=&quot;false&quot; data-nosnippet class=&quot;cms-linkmark&quot;&gt;&lt;use xlink:href=&quot;/css/img/icnset-linkmarks.svg#linkmark&quot;&gt;&lt;/use&gt;&lt;/svg&gt;Networking &amp; TCP/IP Fundamentals &lt;span class=&quot;fl-prod-pcode&quot;&gt;(NWF)&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</essentials><audience>&lt;ul&gt;&lt;li&gt;Network operators, administrators, network planners, and technical support staff&lt;/li&gt;&lt;li&gt;CCNA Candidates&lt;/li&gt;&lt;/ul&gt;</audience><contents>&lt;ul&gt;
&lt;li&gt;Introduction to Troubleshooting&lt;/li&gt;&lt;li&gt;Basic PC Configuration&lt;/li&gt;&lt;li&gt;Troubleshooting Tools&lt;/li&gt;&lt;li&gt;Displaying Information on Cisco &amp;amp; Juniper Devices&lt;/li&gt;&lt;li&gt;TCP/IP Overview&lt;/li&gt;&lt;li&gt;Troubleshooting Methods 1&lt;/li&gt;&lt;li&gt;Troubleshooting Methods 2&lt;/li&gt;&lt;/ul&gt;</contents><outline>&lt;h5&gt;Introduction to Troubleshooting&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Network Management&lt;/li&gt;&lt;li&gt;Network Management Tools and Software&lt;/li&gt;&lt;li&gt;Key Management Areas&lt;/li&gt;&lt;li&gt;ISO Functional Areas&lt;/li&gt;&lt;li&gt;OSI Model&lt;/li&gt;&lt;li&gt;Overview of Layer Functions&lt;/li&gt;&lt;li&gt;OSI and TCP/IP Models Compared&lt;/li&gt;&lt;li&gt;Example Protocols at each Layer&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Basic PC Configuration&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Twisted Pair Problems&lt;/li&gt;&lt;li&gt;Ethernet Full &amp;amp; Half Duplex&lt;/li&gt;&lt;li&gt;Ethernet Auto Sense or Auto Negotiate?&lt;/li&gt;&lt;li&gt;Auto Sense&lt;/li&gt;&lt;li&gt;Auto Negotiate&lt;/li&gt;&lt;li&gt;Symptoms of Duplex Mismatch&lt;/li&gt;&lt;li&gt;Duplex Settings on a Standard NIC (MS Windows)&lt;/li&gt;&lt;li&gt;Switch Functionality&lt;/li&gt;&lt;li&gt;Switch Monitor or Mirror Port&lt;/li&gt;&lt;li&gt;Spanning Tree&lt;/li&gt;&lt;li&gt;Address &amp;amp; Name Resolution&lt;/li&gt;&lt;li&gt;IP Configuration MS-Windows&lt;/li&gt;&lt;li&gt;Advanced DNS Settings MS-Windows&lt;/li&gt;&lt;li&gt;MS-Windows Local Name Resolution&lt;/li&gt;&lt;li&gt;View IP Configuration: ipconfig/all&lt;/li&gt;&lt;li&gt;Additional IP ipconfig Functions&lt;/li&gt;&lt;li&gt;Dynamic Host Configuration Protocol&lt;/li&gt;&lt;li&gt;Automatic Private IP Addressing (APIPA)&lt;/li&gt;&lt;li&gt;ARP Cache: arp -a&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting Tools&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Troubleshooting Tools&lt;/li&gt;&lt;li&gt;ICMP&lt;/li&gt;&lt;li&gt;Type 3: destination unreachable&lt;/li&gt;&lt;li&gt;Ping&lt;/li&gt;&lt;li&gt;ICMP Redirect Message&lt;/li&gt;&lt;li&gt;Traceroute&lt;/li&gt;&lt;li&gt;Graphical Traceroute Examples&lt;/li&gt;&lt;li&gt;NSLOOKUP&lt;/li&gt;&lt;li&gt;NETSTAT&lt;/li&gt;&lt;li&gt;Cable Tester/LAN Meter&lt;/li&gt;&lt;li&gt;Protocol Analyzer&lt;/li&gt;&lt;li&gt;SNMP&lt;/li&gt;&lt;li&gt;Private MIB Object Example&lt;/li&gt;&lt;li&gt;SNMP/MIB Implementation Example&lt;/li&gt;&lt;li&gt;Your Brain&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Displaying Information on Cisco &amp;amp; Juniper Devices&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Cisco Wake-up Screens (router)&lt;/li&gt;&lt;li&gt;Cisco show Commands (router)&lt;/li&gt;&lt;li&gt;Cisco show Commands (switch)&lt;/li&gt;&lt;li&gt;Cisco show cdp neighbor (s or r)&lt;/li&gt;&lt;li&gt;Cisco show cdp neighbors detail&lt;/li&gt;&lt;li&gt;Cisco show ip interface brief (r)&lt;/li&gt;&lt;li&gt;Cisco show ip protocols (router)&lt;/li&gt;&lt;li&gt;Cisco show ip route (router)&lt;/li&gt;&lt;li&gt;Cisco show ip arp (router)&lt;/li&gt;&lt;li&gt;Cisco show controllers serial x&lt;/li&gt;&lt;li&gt;Cisco show interface x (switch)&lt;/li&gt;&lt;li&gt;Cisco show running-config (r)&lt;/li&gt;&lt;li&gt;Cisco show running-config (s)&lt;/li&gt;&lt;li&gt;POST failure&lt;/li&gt;&lt;li&gt;JUNOS OS: Logging In&lt;/li&gt;&lt;li&gt;CLI Modes&lt;/li&gt;&lt;li&gt;Entering Configuration Mode&lt;/li&gt;&lt;li&gt;Committing a Configuration&lt;/li&gt;&lt;li&gt;Initial Configuration&lt;/li&gt;&lt;li&gt;Viewing the Results&lt;/li&gt;&lt;li&gt;Interface Naming&lt;/li&gt;&lt;li&gt;Interface Configuration Example&lt;/li&gt;&lt;li&gt;Tracking Interface State&lt;/li&gt;&lt;li&gt;Extensive Output Example&lt;/li&gt;&lt;li&gt;Network Utilities: Part 1&lt;/li&gt;&lt;li&gt;Network Utilities: Part 2&lt;/li&gt;&lt;li&gt;Network Utilities: Part 3&lt;/li&gt;&lt;li&gt;Displaying the Junos OS Release&lt;/li&gt;&lt;li&gt;Display Routing Information&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;TCP/IP Overview&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Overview&lt;/li&gt;&lt;li&gt;TCP/IP is almost never a fault&lt;/li&gt;&lt;li&gt;50% of network problems are hardware-related&lt;/li&gt;&lt;li&gt;49% of network problems are configuration errors&lt;/li&gt;&lt;li&gt;If ping works ...&lt;/li&gt;&lt;li&gt;MS-Windows network cannot find neighbors&lt;/li&gt;&lt;li&gt;MS-Windows sees no other PCs&lt;/li&gt;&lt;li&gt;Using ping effectively&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting Methods 1&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;Before the trouble starts...&lt;/li&gt;&lt;li&gt;OSI Model Overview&lt;/li&gt;&lt;li&gt;Know your protocols and OSI layers&lt;/li&gt;&lt;li&gt;Baselining&lt;/li&gt;&lt;li&gt;Know your devices&lt;/li&gt;&lt;li&gt;Know your applications&lt;/li&gt;&lt;li&gt;Know your troubleshooting tools&lt;/li&gt;&lt;li&gt;Graphical Device Management Tools&lt;/li&gt;&lt;li&gt;Documentation &amp;amp; Archiving&lt;/li&gt;&lt;/ul&gt;&lt;h5&gt;Troubleshooting Methods 2&lt;/h5&gt;&lt;ul&gt;
&lt;li&gt;So, the trouble has started...&lt;/li&gt;&lt;li&gt;Before you change anything ...&lt;/li&gt;&lt;li&gt;Pay attention&lt;/li&gt;&lt;li&gt;Ask questions&lt;/li&gt;&lt;li&gt;What to look for with a protocol analyzer&lt;/li&gt;&lt;li&gt;Sherlock Holmes&amp;#039; Principle&lt;/li&gt;&lt;li&gt;Before changing anything ...&lt;/li&gt;&lt;li&gt;Control the process&lt;/li&gt;&lt;li&gt;Change one variable at a time&lt;/li&gt;&lt;/ul&gt;</outline><objective_plain>In this course participants learn to identify, correct, and avoid problems in a TCP/IP network.  Hands-on labs offer participants the opportunity to observe network behavior with a protocol analyzer.</objective_plain><essentials_plain>Networking &amp; TCP/IP Fundamentals (NWF)</essentials_plain><audience_plain>- Network operators, administrators, network planners, and technical support staff
- CCNA Candidates</audience_plain><contents_plain>- Introduction to Troubleshooting
- Basic PC Configuration
- Troubleshooting Tools
- Displaying Information on Cisco &amp; Juniper Devices
- TCP/IP Overview
- Troubleshooting Methods 1
- Troubleshooting Methods 2</contents_plain><outline_plain>Introduction to Troubleshooting


- Network Management
- Network Management Tools and Software
- Key Management Areas
- ISO Functional Areas
- OSI Model
- Overview of Layer Functions
- OSI and TCP/IP Models Compared
- Example Protocols at each Layer
Basic PC Configuration


- Twisted Pair Problems
- Ethernet Full &amp; Half Duplex
- Ethernet Auto Sense or Auto Negotiate?
- Auto Sense
- Auto Negotiate
- Symptoms of Duplex Mismatch
- Duplex Settings on a Standard NIC (MS Windows)
- Switch Functionality
- Switch Monitor or Mirror Port
- Spanning Tree
- Address &amp; Name Resolution
- IP Configuration MS-Windows
- Advanced DNS Settings MS-Windows
- MS-Windows Local Name Resolution
- View IP Configuration: ipconfig/all
- Additional IP ipconfig Functions
- Dynamic Host Configuration Protocol
- Automatic Private IP Addressing (APIPA)
- ARP Cache: arp -a
Troubleshooting Tools


- Troubleshooting Tools
- ICMP
- Type 3: destination unreachable
- Ping
- ICMP Redirect Message
- Traceroute
- Graphical Traceroute Examples
- NSLOOKUP
- NETSTAT
- Cable Tester/LAN Meter
- Protocol Analyzer
- SNMP
- Private MIB Object Example
- SNMP/MIB Implementation Example
- Your Brain
Displaying Information on Cisco &amp; Juniper Devices


- Cisco Wake-up Screens (router)
- Cisco show Commands (router)
- Cisco show Commands (switch)
- Cisco show cdp neighbor (s or r)
- Cisco show cdp neighbors detail
- Cisco show ip interface brief (r)
- Cisco show ip protocols (router)
- Cisco show ip route (router)
- Cisco show ip arp (router)
- Cisco show controllers serial x
- Cisco show interface x (switch)
- Cisco show running-config (r)
- Cisco show running-config (s)
- POST failure
- JUNOS OS: Logging In
- CLI Modes
- Entering Configuration Mode
- Committing a Configuration
- Initial Configuration
- Viewing the Results
- Interface Naming
- Interface Configuration Example
- Tracking Interface State
- Extensive Output Example
- Network Utilities: Part 1
- Network Utilities: Part 2
- Network Utilities: Part 3
- Displaying the Junos OS Release
- Display Routing Information
TCP/IP Overview


- Overview
- TCP/IP is almost never a fault
- 50% of network problems are hardware-related
- 49% of network problems are configuration errors
- If ping works ...
- MS-Windows network cannot find neighbors
- MS-Windows sees no other PCs
- Using ping effectively
Troubleshooting Methods 1


- Before the trouble starts...
- OSI Model Overview
- Know your protocols and OSI layers
- Baselining
- Know your devices
- Know your applications
- Know your troubleshooting tools
- Graphical Device Management Tools
- Documentation &amp; Archiving
Troubleshooting Methods 2


- So, the trouble has started...
- Before you change anything ...
- Pay attention
- Ask questions
- What to look for with a protocol analyzer
- Sherlock Holmes' Principle
- Before changing anything ...
- Control the process
- Change one variable at a time</outline_plain><duration unit="d" days="2">2 days</duration><pricelist><price country="PT" currency="EUR">860.00</price><price country="ES" currency="EUR">860.00</price><price country="NL" currency="EUR">995.00</price><price country="BE" currency="EUR">995.00</price><price country="IT" currency="EUR">860.00</price><price country="ZA" currency="ZAR">19800.00</price><price country="IE" currency="EUR">890.00</price><price country="US" currency="USD">1295.00</price><price country="AU" currency="AUD">2100.00</price><price country="IN" currency="INR">55000.00</price><price country="NZ" currency="NZD">2875.00</price><price country="PH" currency="PHP">68000.00</price><price country="SG" currency="SGD">1900.00</price><price country="ID" currency="USD">1380.00</price><price country="LK" currency="USD">1380.00</price><price country="MY" currency="USD">1380.00</price><price country="TH" currency="USD">1380.00</price><price country="VN" currency="USD">1380.00</price><price country="AE" currency="USD">1295.00</price><price country="UA" currency="UAH">15500.00</price><price country="CH" currency="CHF">1650.00</price><price country="FR" currency="EUR">1350.00</price><price country="SA" currency="USD">1295.00</price><price country="CO" currency="USD">1295.00</price><price country="PE" currency="USD">1295.00</price><price country="MX" currency="USD">1295.00</price><price country="PA" currency="USD">1295.00</price><price country="CR" currency="USD">1295.00</price><price country="P3" currency="USD">1295.00</price><price country="AR" currency="USD">1295.00</price><price country="CL" currency="USD">1295.00</price><price country="PL" currency="EUR">990.00</price><price country="AZ" currency="USD">750.00</price><price country="KZ" currency="USD">750.00</price><price country="SI" currency="EUR">1250.00</price><price country="BR" currency="USD">1295.00</price><price country="RU" currency="RUB">63750.00</price><price country="DE" currency="EUR">1390.00</price><price country="AT" currency="EUR">1390.00</price><price country="SE" currency="EUR">1390.00</price><price country="GB" currency="GBP">835.00</price><price country="IL" currency="ILS">4820.00</price><price country="MK" currency="EUR">1250.00</price><price country="GR" currency="EUR">1250.00</price><price country="HU" currency="EUR">1250.00</price><price country="CA" currency="CAD">1790.00</price></pricelist><miles><milesvalue country="DE" vendorcurrency="CLC" vendorcurrencyname="Cisco Learning Credits">13.00</milesvalue><milesvalue country="PA" vendorcurrency="CLC" vendorcurrencyname="Cisco Learning Credits">13.00</milesvalue><milesvalue country="P3" vendorcurrency="CLC" vendorcurrencyname="Cisco Learning Credits">13.00</milesvalue><milesvalue country="AT" vendorcurrency="CLC" vendorcurrencyname="Cisco Learning Credits">13.00</milesvalue></miles></course>