Who should attend
1-day technical training for IT admins and technical staff
Prerequisites
Course Objectives
Learn the technical fundamentals to deploy and manage Microsoft 365, Copilot and agents securely.
Course Content
Introduction
Introduction and Level Up CSP Program Overview
From prompt to partner
- Agentic AI introduction for technical roles
- Topics covered: Product updates, agents overview, Copilot Studio, Microsoft 365 Copilot and multi-agent systems.
Hands-On Lab 1: Build a virtual agent with Copilot Studio Lite
- Pre-requisites: Lab Access
- Copilot Studio UI Introduction
- Develop a first dedicated Virtual Agent with Copilot Studio Lite for Level Up CSP trainings to help participants for trainings
- Configure and Monitor Cost Management (Azure Subscriptions, Resource Groups, Users ,etc.)
Break 10 mins10 min
Hands-On Lab 2: Build Customer Service Virtual Agent using Copilot Studio
- Pre-requisites: Environments & CSP Trial
- Create virtual agent, extending knowledge base, general knowledge & publishing
- Defining Topics: AI orchestration, single-turn topic, multi-turn, adaptive cards, multi-language support
- Using Tools: Excel and Dataverse
- Building tables and solutions using Power Apps
Lunch break 40 mins
Advanced scenarios for our Customer Service agent
- Add autonomous AI agent features to our Customer Service agent.
- Introduction to MCP Servers and multi-agent scenarios to expand the capabilities of our customer service agent.
Break 10 mins
Secure & Govern the Basics for Microsoft 365 Copilot and Agents
Understand the foundational security and governance practices required to prepare environments for Copilot and Agent deployments. We’ll cover identity protection, access control, and data classification basics, setting the stage for secure adoption.
Hands-On: Identity Protection and Access Controls
Configure Conditional Access, MFA, and baseline policies to secure user access. Learn how to apply policy templates to quickly strengthen identity protections in preparation for Copilot and Agent deployments.
Break 10 mins
Hands-On: Data Classification and Sensitivity Labels
Set up sensitivity labels and apply baseline data classification policies to protect critical information. See how these policies integrate with Microsoft 365 apps and establish a secure data foundation for Copilot and Agents.
Q&A and Wrap-Up
Closing Q&A, recap, and next steps